How Do I Issue a Full or Partial Refund for a Donation?

*Please note, Give Lively is unable to issue refunds on behalf of our nonprofit members, due to our Terms of Use.

Refunds can only be made by the nonprofit.

To issue a full or partial refund to your donors, please follow these steps:

  • Go to the Payments Overview page and find the charge that needs to be refunded.

  • Click the “•••” icon next to the charge and select “Refund charge”.

  • The default is a full refund. For credit card changes, both full or partial refunds can be made through Stripe. To issue a partial credit card refund, enter the amount to be refunded. For ACH payments, only full refunds can be made through Stripe dashboard. To issue a partial ACH refund, please reach out to Give Lively support by emailing support@givelively.org.

  • Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

  • Click Refund. Done!


While there are no fees to refund a charge, the fees from the original charge are not returned. If you have any further questions, please refer to Stripe’s FAQ here.

Updated
May 15, 2019