Refunds can only be made by the nonprofit.
To issue a full or partial refund to your donors, please follow these steps:
- Go to the Payments Overview page and find the charge that needs to be refunded.
- Click the “•••” icon next to the charge and select “Refund charge”.
- The default is a full refund. For credit card changes, both full or partial refunds can be made through Stripe. To issue a partial credit card refund, enter the amount to be refunded. For ACH payments, only full refunds can be made through Stripe dashboard. To issue a partial ACH refund, please reach out to Give Lively support by emailing firstname.lastname@example.org.
- Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
While there are no fees to refund a charge, the fees from the original charge are not returned. If you have any further questions, please refer to Stripe’s FAQ here.