I'm having problems receiving a donation made via ACH (direct debit)

Make sure you've enabled ACH payments through Stripe.

Here are a few things to note about ACH payments:

  • ACH payments take up to 5 business days to receive acknowledgment of their success or failure
  • When created, ACH charges will have the initial status of pending. A pending balance transaction will immediately be created reflecting the payment amount, less the Stripe fee
  • You will not see ACH payments in Salesforce until they have successfully cleared
  • During the next 4 business days, the payment will either transition to succeeded or failed depending on the customer’s bank
  • Failed ACH payments will reverse the pending balance transaction created
  • Successful ACH payments will be reflected in your Stripe available balance after 7 business days, at which point the funds are available for automatic or manual transfer to your bank account

Your donor will see the payment reflected on their bank statement 1-2 days after creating the charge. (Your donor will know the payment succeeded before the bank notifies you via Stripe.)

Failures can happen for a number of reasons such as insufficient funds, an incorrect account number, or the customer disabling debits from their bank account.

January 18, 2019