What donor data is captured through Give Lively donation forms and event ticketing pages?

Give Lively donation forms and event ticketing pages always capture the following:

  • Donor’s first and last name
  • Donor’s email address
  • Zip code
  • Country
  • Donation amount and frequency (one-time or monthly)
  • Donation date
  • Phone number (and the text-to-donate code if donor used text-to-donate)
  • Campaign or event name, pulled from the page to which the donation was made

Give Lively event ticketing pages also capture the answers to any additional questions enabled by the nonprofit through the event dashboard, such as:

  • Donor company name
  • Phone number
  • Mailing address
  • One custom question

Beyond that, some tracking data, metadata and general payment information is stored only in Stripe:

  • Utm source
  • Referral website
  • User’s operating system, browser, device and IP address
  • Card details such as brand (Visa/Mastercard etc.), funding type (credit or debit) and expiration date

That said, Give Lively does NOT have access to any nonprofit’s bank account information or the personal information of any Stripe users (birth dates, social security numbers etc.). And neither Give Lively nor nonprofits ever see or have access to any donor’s credit card information, which is securely encrypted by Stripe.  

As a general rule, in keeping with our commitment to data privacy and security, Give Lively takes full measures to protect all collected data, both where it is stored and when it is transferred between authorized parties. Donor data can also always be deleted upon request.



Updated
August 21, 2019