How does Give Lively support its members?
Our member nonprofits and their donors are central to everything we do. With that in mind, we maintain a robust set of tools -- online resources, a live customer support team and a product feedback facility for members -- all put in place to help our users succeed.
Our online resources
We have two online resources: these FAQs and our Resource Hub.
- FAQs: Our FAQs are structured to help donors and prospective members find their way to helpful answers about us, about our platform and about membership, with additional lists of resources for nonprofits and tools for donors, as well as information about applying for membership.
- Resource Hub: Our Resource Hub is designed for members, but open to all, as a growing one-stop shop for information and instruction about how to use our powerful, practical and free fundraising technology.
Our customer support team
Our customer support team is outstanding. We pride ourselves on its effectiveness and its human touch when tech support can sometimes feel automated. Our tight-knit team will work with you to resolve queries via email and chat. Normal live chat support hours are 9am-5pm ET and support via email hours are 8am-6pm ET, Monday through Friday. Learn more about how to contact Give Lively, including customer support best practices.
Our product feedback facility
Give Lively’s dedicated team of advocates and technologists is proud to collaborate directly with nonprofits of all sizes as we improve our platform to better serve their needs and desires. Our product development is based primarily on proactive outreach to and advice from our nonprofit members and their donors. To facilitate this, our nonprofit members have access to a shared transparent feedback tool through which they make requests and upvote others’ suggestions, as well as gauge our progress on projects we undertake.