How did you get my contact information? How can I change/update it?
This FAQ addresses Give Lively’s role in processing donations through Charity Navigator’s Giving Basket and may not apply to all Give Lively members.
When a contribution to your nonprofit is received through the Giving Basket, we also receive your contact information -- including the address to which checks are mailed -- from GuideStar by Candid, a clearinghouse of information about nonprofits.
If you wish to update the contact/postal details we have on record for your nonprofit, please contact Give Lively support and include your organization's EIN and correct mailing address in your message.
You may also wish to review and update the contact/postal details for your nonprofit in GuideStar: check or change your email address and/or your mailing address.
Note that if you are not a Give Lively member or you are a member with no timezone set through your Give Lively Core Profile, then your mailing address in GuideStar determines the timezone used when viewing data in the Giving Basket Reports Portal. If you are a Give Lively member and your timezone is set in the Core Profile, then that information will supersede what’s stored by GuideStar.