This FAQ addresses Give Lively’s role in processing donations through Charity Navigator’s Giving Basket and may not apply to all Give Lively members.
In the case of accidental donations, however, some exceptions may be possible. That being said, payment processing fees, already deducted by the processor, cannot be refunded. The refundable amount will be the total originally donated minus the payment processing fees.
For all questions about donations, including refunds, cancellations and changes, contact Giving Basket support at firstname.lastname@example.org. Please note that refunds, if possible, can only be issued during the same calendar month of the completed transaction.