How do I know if my Giving Basket donation has been sent to the nonprofit?

This FAQ addresses Give Lively’s role in processing donations through Charity Navigator’s Giving Basket and may not apply to all Give Lively members.

When your payment has been fully processed, Give Lively emails you a receipt detailing your donation(s), because we power the Giving Basket. This receipt, which can be used for tax purposes, is confirmation that your donations have been directed to the nonprofits you support.

However, it can take between a few minutes and a week for the email receipt to be sent, depending on the payment method you use.

  • Credit and debit card donations are usually processed within minutes. You can confirm this directly by checking your card account for a “Giving Basket donation” charge.
  • Paypal donations may take a little longer, but are also usually processed quickly. PayPal will also show a “Giving Basket donation” charge once it has been processed.
  • ACH/direct debit donations can take up to seven business days for the bank to process. Shortly after you submit your bank donation, we will send you an automatic email confirmation that your donation is pending, but this is not a tax receipt. Once your bank donation has worked through the system, your bank statement will show a “Giving Basket donation” debit. 

IMPORTANT NOTE: The “Giving Basket donation” notation on credit card, PayPal and bank statements does not signify that your donation was retained by Charity Navigator or Give Lively. The details on your email receipt will make clear that the funds you donated have indeed been directed to the nonprofit(s) you support.

Even after your donated funds have been fully processed, it may still take time for the nonprofit(s) to receive your contribution. Learn more about when the nonprofit will receive donations made through the Giving Basket.

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