How do I know if my Giving Basket donation has been sent to the nonprofit?

This FAQ addresses Give Lively’s role in processing donations through Charity Navigator’s Giving Basket and may not apply to all Give Lively members.

This article is about confirming that your donation has been SENT to the nonprofit(s) you support. If you are wondering when the nonprofit will RECEIVE your donation, read more here.  

How do I know if my donation has been sent to the nonprofit?

When your payment has been fully processed, Give Lively, the tech company that powers the Giving Basket, does two things:

  • It sends your donation(s) to the nonprofit(s) you support. It may still take some time for the nonprofit(s) to receive the funds. Learn more about that here.
  • It emails you a receipt detailing your donation(s). This receipt, which can be used for tax purposes, is confirmation that your donation(s) have been sent to the nonprofit(s) you support. 

When you receive an email receipt, the funds have been processed and sent. Double-check your spam folder if you have not received an email receipt within one week of your donation. If you still can’t find the email receipt, contact Give Lively support.

Important notes about payment methods

It can take between a few minutes and a week between when you make your donation and when the email receipt to be sent, depending on the payment method you use.

  • Credit and debit card donations are usually processed within minutes. You can confirm this directly by checking your card account for a “Giving Basket donation” charge.
  • Paypal donations may take a little longer, but are also usually processed quickly. PayPal will also show a “Giving Basket donation” charge once it has been processed.
  • ACH/direct debit donations can take up to seven business days for the bank to process. Shortly after you submit your bank donation, we will send you an automatic email confirmation that your donation is pending, but this is not a tax receipt. Once your bank donation has worked through the system, your bank statement will show a “Giving Basket donation” debit. 

Important notes about payment notation 

  • The “Giving Basket donation” notation on credit card, PayPal and bank statements does not signify that your donation was retained by Charity Navigator or Give Lively. The details on your email receipt will make clear that the funds you donated have indeed been directed to the nonprofit(s) you support. 
  • In select circumstances, funds must first pass through the Give Lively Foundation, a 501(c)(3) tax-exempt organization that makes it possible for donors to contribute to nearly any 501(c)(3) nonprofit in the United States. This will be listed on your receipt as a "Contribution to <Nonprofit Name>, Directed through the Give Lively Foundation” with the EIN of the Give Lively Foundation.
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