Help! I accidentally signed up for a recurring donation rather than a one-time contribution.

Don’t worry. This can be fixed without too much effort.

You can cancel your monthly gift by using the "Generate a Cancellation Email" link at the bottom of the donation receipt you were emailed when you first made your donation.

If you can’t find your donation receipt, you must reach out directly to the nonprofit to make the change. They can cancel your recurring donation through their Stripe account. In your email to them, you can send them this link to our Resource Hub article which contains instructions about how to do complete the requested action: https://resources.givelively.org/articles/cancel-a-donors-monthly-donation-or-subscription.

Give Lively doesn't have access to information or data that will help you resolve this issue. While we power the platform through which our nonprofit members can fundraise, our data privacy and security controls don’t allow us to issue refunds on their behalf.

Updated
April 30, 2020