What security precautions are taken to protect my credit card information?
Stripe and PayPal, two industry-leading payment processors trusted by thousands of companies and nonprofits, are what we use to process donations made using Give Lively's fundraising technology. Stripe and PayPal are PCI Level 1 compliant, which means they maintain the highest level of data security when it comes to protecting payment information. Learn more about Stripe’s PCI compliance and PayPal’s PCI compliance.
As Give Lively’s technology is hosted on Amazon Web Services, see the AWS SOC reports about platform operations. Our payment processors' information security policies and controls are also certified to SOC 1 and SOC 2 standards and guidelines.
All our web-based tools and widgets are hosted on pages with a hyperlink starting “HTTPS," meaning the page is completely secure. Even when our widgets are embedded on pages that do not include “HTTPS,” our widgets are still secure.
“HTTPS” stands for Hypertext Transfer Protocol Secure, which is a combination of the Hypertext Transfer Protocol (HTTP) – a basic mechanism that allows for data exchange on the web – and an extra Secure Socket Layer (SSL)/Transport Layer Security (TLS) protocol. TLS is an authentication and security process widely used by web browsers and servers. SSL allows for the transfer of encrypted data.More specifically, our data in transit is TLS-protected through Amazon Cloudfront, which connects to our servers securely via SSL/TLS, and Heroku, which encrypts data from its server to its Postgres database using TLS.
For more information about PCI Service Provider Level 1 compliance and our careful efforts to protect data and provide security during all Give Lively operations, start by reading about how strongly we believe in privacy and security.
We have also made clear what donor data is captured through Give Lively donation forms and what we do with it.
IMPORTANT: For the security reasons outlined above, and as described in our Terms of Use, Give Lively is unable to issue refunds on behalf of our nonprofit members, even if the donation was made in error. Refunds can only be arranged directly through the nonprofit named on the donation receipt.
