Cancel or update a donor’s monthly donation or subscription
Before you get started
Walkthrough
Before you get started
Walkthrough
Before you get started
Walkthrough
This article contains instructions for nonprofit organizations about how to correct/disable recurring donations, which is managed from the Stripe dashboard. For donors: please see "Before You Get Started" (directly below).
Before You Get Started
- For nonprofits: Have you connected a new or existing Stripe account to Give Lively. It’s a required first step.
- For donors: This article is not for you. Please go to: How do I change a recurring donation to a one-time contribution?
Video Overview
Walkthrough
Donors have direct access to a secure User Portal through which they can cancel their own recurring donations.
At present, they are not able to update payment methods or edit the amount and date of recurring donations, although that functionality is coming soon.
In addition to this, you retain the ability to update or cancel a donor’s recurring donation through Stripe:
Cancel a recurring donation
- Login to the Stripe dashboard.
- Clicking "Customers" on the left hand side.
- In the drop down menu under "Billing," click "Subscriptions" to see a list of all your monthly donors.
- Locate the email of the donor who wants to cancel the subscription.
- Click the "..." on the rightmost side of the page on the donor's subscription.
- Click "Cancel Subscription".
Update a recurring donation
In addition, you have the ability to update recurring donations through Stripe. To learn how, see this article in Stripe Support.
A note about payment forms
Give Lively has two generations of payment forms in use. Your choice of features will dictate which form appears. At present, the monthly tax receipt email for recurring donations is supported by both generations of payment forms. Activation of this feature alongside the others on this list may trigger the second-generation payment form. Any combination of features beyond those detailed on the list will continue to see use of the first-generation form.
IMPORTANT: Both generations of payment forms guide donors through very similar giving experiences and there is no reason a nonprofit should favor one payment form over the other. Over the next few months, the new payment form will become the standard for all Give Lively donation pages. Learn more here.
