Cancel or update a donor’s recurring donation or subscription
This article contains instructions for nonprofit organizations about how to correct/disable recurring donations, which is managed from the Stripe dashboard. For donors: please see "Before You Get Started" (directly below).
Before you get started
Video Overview
Walkthrough
Before you get started
Video Overview
Walkthrough
Before you get started
Video Overview
Walkthrough
Before You Get Started
- For nonprofits: Have you connected a new or existing Stripe account to Give Lively. It’s a required first step.
- For donors: This article is not for you. Please go to: How do I change a recurring donation to a one-time contribution?
Video Overview
Walkthrough
Donor cancels/updates recurring donation
Donors have direct access to a secure User Portal through which they can cancel or update their own recurring donations.
Cancel a recurring donation
Nonprofits also have the ability to update or cancel a donor’s recurring donation through Stripe.
- Login to the Stripe dashboard.
- Clicking "Customers" on the left hand side.
- In the drop down menu under "Billing," click "Subscriptions" to see a list of all your recurring donors.
- Locate the email of the donor who wants to cancel the subscription.
- Click the "..." on the rightmost side of the page on the donor's subscription.
- Click "Cancel Subscription".
A note about payment forms
We have officially transitioned only to our second-generation payment form on Core Profiles, Campaign Pages and Peer-to-Peer Fundraising Pages. Our Event Ticketing and Team Fundraising pages still use our first-generation payment form for now.
With this shift, donors see several new features, including the ability to make optional tips to Give Lively to further extend the reach and capacity of our free products and services for nonprofits.
