Issue a full or partial refund for a donation

Full or partial refunds to your donors are possible through Stripe.

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Before You Get Started

  • For nonprofits: Make sure you have access to your organization’s Stripe account or work together with the person who does.
  • For donors: This article is not for you. Please go to: How can I get a refund for my donation?

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Text Walkthrough

IMPORTANT NOTE: Give Lively is unable to issue refunds on behalf of our nonprofit members, due to our Terms of Use.
Refunds can only be made by the nonprofit.

One-time donations

To issue a full or partial refund to your donors:

  1. Login into your Stripe dashboard.
  2. Go to the Payments Overview page and find the charge that needs to be refunded.
  3. Click the "•••" icon next to the charge and select "Refund charge".
  4. The default is a full refund, but for credit card charges, both full or partial refunds can be made. To issue a partial credit card refund, enter the amount to be refunded. For ACH payments, only full refunds can be made through Stripe dashboard. To issue a partial ACH refund, please reach out to Give Lively support by emailing support@givelively.org.
  5. Select a reason for the refund. If you select "Other", you must provide an explanatory note that is attached to the refund.
  6. Click "Refund" to finish.

While there are no additional fees to refund a charge, the fees from the original charge are not returned. If you have any questions, please refer to Stripe’s FAQ.

Recurring donations

Follow the same directions as above.

Also of note: As of November 2020, donors have direct access to a secure User Portal through which they can cancel their own recurring donations.

At present, they are not able to update payment methods or edit the amount and date of recurring donations, although that functionality is coming soon.

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