Give Lively does everything in its power to keep technology practical and ready to use. We also know the value of anticipating confusion or mishaps. Here’s where to turn for answers. None found? Let us know.
Troubleshoot the Nonprofit Admin Portal
Learn our minimum and maximum transaction amounts
Understand Give Lively's different generations of payment forms
Learn about “pay free forward” voluntary contributions
Understand which browsers work best with Give Lively fundraising pages
Grant Salesforce login access to Give Lively support
Contact our Member Support team
Add or delete users of the Nonprofit Admin Portal
Don't do the following on behalf of donors and fundraisers
Troubleshoot donation form errors
Troubleshoot donations made via ACH/direct debit
Add offline donations to Campaign Page totals
Add offline donations to Peer-to-Peer Fundraising pages
Understand how donors can cover third-party transaction fees
Change the default donation frequency
Cancel or update a donor’s monthly donation or subscription
Issue a full or partial refund for a donation
Learn about the User Portal
Enable and disable digital wallets
Protect against credit card testing
Find links to fundraising Campaign Pages
Link to any fundraising/event page from call-to-action button on website
Set or modify a goal for a Campaign Page
Learn how Stripe processes and displays voluntary contributions
Connect Give Lively to Salesforce with a different user
Test a Salesforce integration (for Salesforce consultants)
Understand how Give Lively uses UTC for donation receipt times and dates
Close a fundraising Campaign Page
Close or cancel an Event Ticketing page
Deactivate your Give Lively account and membership
