Our Support Team responds to support tickets and is available every business day via live chat from 9 a.m. - 7 p.m. ET and via email from 8 a.m. - 8 p.m. ET.

We have done our best to answer your questions here in the Resource Hub, but if the answers aren’t quite right or you can’t find them, our customer support team is standing by to help you. Due to the volume of requests, we are currently unable to accommodate support phone calls.

To address questions and concerns that may arise relating to Give Lively’s Salesforce app, the Give Lively support team may ask you to grant temporary login access to your Salesforce org. Here’s how.

Learn how we support our members.

In light of the team’s success, Give Lively is lowering our target response time from four hours to two hours, during normal operating hours.

Get inspired by the work these organizations do to ensure safe migration and support refugees.

Learn about Kirsten Bledsoe, Customer Support Lead at Give Lively

Learn about Julicia Roper, Technical Support Specialist at Give Lively.

Learn about Jamal Ferrell, Senior Customer Support Specialist at Give Lively.

Learn about Roderick Sang-Estevez, Senior Support Specialist at Give Lively.

Learn what payment methods international donors can use to donate.

Boo! Give Lively is fiendishly pleased with the launch of a new specialized subsidiary.

Learn how an education nonprofit is building a dedicated donor community.

Learn about how Give Lively can help your organization hit fundraising goals.

For the third year in a row, Point of Pride has raised significant funds through Give Lively in support of transgender health.

Learn how to get support from Give Lively.

Learn about how to get the support you need from Give Lively.

Administrations change, but our values and support of the LGBTQ+ community are unwavering.

After tragedy, a family builds a support network for young people with type 1 diabetes.

We are inspired by the work these three nonprofits are doing to support teachers across the country.

As a company and as individual employees, we support all people and the health of our one and only planet.

We do everything in our power to support fundraising tech that provides a successful and seamless fundraising experience throughout the year.

Get inspired by the work these organizations do to support the development and maintenance of public spaces and help people leave slums.

Get inspired by the work these organizations do to support the development and maintenance of public spaces and help people leave slums.

Need help with Give Lively’s Salesforce integration? You’ve come to the right place! Salesforce support is primarily handled via email instead of chat.

Donors who support nonprofits through digital fundraising technology powered by Give Lively can review and manage their donations through the Give Lively User Portal.

By nurturing donors of all types and means, you will ensure your nonprofit has a broad support system and the funding to continue your crucial work.

At Give Lively, we believe that #BlackLivesMatter and we support the ongoing struggles in cities and towns across America to seek positive change and redress deep imbalances.

Team Fundraising provides a way for groups of people with shared values to make collective appeals to the generosity of others, all in support of your nonprofit.

At a time of rising anti-Asian rhetoric and attacks, we at Give Lively stand in solidarity with the Asian American community and those who support it.

Stop treating donors like ATMs. Register for our free webinar to learn how to shift from transactional fundraising to a high-trust model that builds lasting relationships and sustainable support for your mission.

Once a fundraising campaign has run its course, it makes sense to close it. The page will remain live, but it will display the following message: "This campaign has ended. Thank you for your support." Once a campaign is closed, it cannot be re-activated.

It’s officially GivingTuesday 2023!

Learn how these nonprofits seek to delay and potentially prevent the onset of Alzheimer’s and dementia while supporting those living with the disease.

Our hearts go out to the people and communities affected by the fires in Los Angeles, California.

Are you prepared for GivingTuesday 2023? Everyone’s getting ready! Here’s what we’re doing and how we’re helping you.

Our hearts go out to the people and communities affected by Hurricane Helene and Hurricane Milton.

It’s officially GivingTuesday 2024!

Give Lively honors fathers this Father's Day.

These nonprofits celebrate the experiences of autistic people, strive to deepen public understanding and advocate for a more inclusive world.