Our Support Team responds to support tickets and is available every business day via live chat from 9 a.m. - 7 p.m. ET and via email from 8 a.m. - 8 p.m. ET.

We have done our best to answer your questions here in the Resource Hub, but if the answers aren’t quite right or you can’t find them, our customer support team is standing by to help you. Due to the volume of requests, we are currently unable to accommodate support phone calls.

What's changed across three products, from screen reader support to a full widget redesign.

Following Give Lively typography standards ensures brand consistency everywhere Give Lively is present, both internally and externally.

Full or partial refunds to your donors are possible through Stripe and PayPal.

To address questions and concerns that may arise relating to Give Lively’s Salesforce app, the Give Lively support team may ask you to grant temporary login access to your Salesforce org. Here’s how.

Get inspired by the work these organizations do to ensure safe migration and support refugees.

In light of the team’s success, Give Lively is lowering our target response time from four hours to two hours, during normal operating hours.

Learn how we support our members.

Learn about Ebony Lester, Customer Support Specialist at Give Lively.

Learn about Julicia Roper, Technical Support Specialist at Give Lively.

Learn about Kirsten Bledsoe, Customer Support Lead at Give Lively

Learn what donor data is available for member nonprofits taking part in the “Line Items (All)” donor data. This includes an explanation of updated column headers and additional new data in the Line Items (All) on-screen report and downloadable CSV, as well corresponding Mapped Fields in Salesforce.

Learn about Jamal Ferrell, Senior Customer Support Specialist at Give Lively.

Learn about Roderick Sang-Estevez, Senior Support Specialist at Give Lively.

Learn what payment methods international donors can use to donate.

Boo! Give Lively is fiendishly pleased with the launch of a new specialized subsidiary.

Learn about how Give Lively can help your organization hit fundraising goals.

Become familiar with the updated column headers and additional new data in the Line Items (All) on-screen report and downloadable CSV.

Learn how an education nonprofit is building a dedicated donor community.

Learn why you may not receive the full refund for your Giving Basket donation.

For the third year in a row, Point of Pride has raised significant funds through Give Lively in support of transgender health.

A helpful overview of the new custom objects and fields of Give Lively’s Salesforce app. They allow greater access to Give Lively data without ever leaving Salesforce. Additionally, this new version of the app bundles a pair of permission sets that facilitate the process of granting access to users, and fully supports the syncing of donations from peer-to-peer and team fundraising pages.

Become familiar with the corresponding Mapped Fields in Salesforce as they relate to the updated column headers and additional data in the Line Items (All) report.

Stripe is an industry-leading payment processor trusted by over 100,000 companies and nonprofits. To use Give Lively technology for fundraising, you must have an activated Stripe account connected to Give Lively. A fully effective account is also enabled for ACH (bank) transfers and has applied for Stripe’s nonprofit discount. Learn how to set it up.

Learn about why the Giving Basket check is not for the full value of the donations received.

Learn what donor data is available for member nonprofits.

Administrations change, but our values and support of the LGBTQ+ community are unwavering.

Learn about Mary Henneberry, Financial Operations Manager at Give Lively.

Our commitment to nonprofits goes beyond their fundraising efforts. Our platform is for nonprofits that make the world a better place by elevating marginalized voices, striving to meet the needs of the underserved, imagining a safer future for their communities and advocating for equality. We personally review every membership application to ensure each nonprofit member aligns with our values.

In honor of National Youth Sports Week, learn about some Give Lively member nonprofits supported this year by Athletes Unlimited athletes!

What the women's rights movement can teach nonprofit fundraisers about the power of many voices.

Learn about the application process to become a Give Lively member.

A full look at whether and how a fiscal sponsor and its sponsored organizations can use Give Lively technology. Spoiler: They can!

Give Lively values all people and the health of our one and only planet. This is expressed most emphatically in our publicly stated progressive values against which we review every membership application to ensure nonprofit alignment. But we also abide by these values internally, encouraging and supporting our team’s efforts to rally around ideas that demonstrate our beliefs and commitments.

Most first-time donors don't give again. Here are four ways nonprofits can keep donors connected after their first gift, no big budget required.

The “Line Items (All)” report provides all the donor data you are familiar with… plus a whole lot more.

Looking for where to donate for Disability Pride Month? These Give Lively member nonprofits are leading examples of breakthrough work in disability advocacy, inclusion and care.

There is a growing body of evidence that trees "talk." April is Earth Month. Now's a good time to approach trees with open arms, heightened senses and new respect.

Looking for where to donate for Black History Month? These Give Lively member nonprofits are creating profound change through high-impact civil rights litigation, empowering the next generation of tech leaders, preserving vital cultural history and more.