Our Support Team responds to support tickets and is available every business day via live chat from 9 a.m. - 7 p.m. ET and via email from 8 a.m. - 8 p.m. ET.

We have done our best to answer your questions here in the Resource Hub, but if the answers aren’t quite right or you can’t find them, our customer support team is standing by to help you. Due to the volume of requests, we are currently unable to accommodate support phone calls.

Need help with Give Lively’s Salesforce integration? You’ve come to the right place! Salesforce support is primarily handled via email instead of chat.

Understanding the full cost of fundraising is a pillar of responsible nonprofit management and financial stewardship.

To address questions and concerns that may arise relating to Give Lively’s Salesforce app, the Give Lively support team may ask you to grant temporary login access to your Salesforce org. Here’s how.

Learn how we support our members.

In light of the team’s success, Give Lively is lowering our target response time from four hours to two hours, during normal operating hours.

Get inspired by the work these organizations do to ensure safe migration and support refugees.

Learn about Julicia Roper, Technical Support Specialist at Give Lively.

Learn about Kirsten Bledsoe, Customer Support Lead at Give Lively

We updated our Terms of Use to add clarity about our donation disbursement practices, our refund policy and third-party fees.

Learn about Jamal Ferrell, Senior Customer Support Specialist at Give Lively.

Learn what payment methods international donors can use to donate.

Learn about Roderick Sang-Estevez, Senior Support Specialist at Give Lively.

Boo! Give Lively is fiendishly pleased with the launch of a new specialized subsidiary.

Learn about how Give Lively can help your organization hit fundraising goals.

Learn how an education nonprofit is building a dedicated donor community.

For the third year in a row, Point of Pride has raised significant funds through Give Lively in support of transgender health.

When both nonprofits and Black-owned businesses thrive, so too do social good and economic equity.

In honor of National Youth Sports Week, learn about some Give Lively member nonprofits supported this year by Athletes Unlimited athletes!

In our system, there are upper and lower per-payment limits.

An explanation of how Shift4 processes and displays voluntary donor tips to Give Lively (called “Splits” by Shift4) made through Give Lively donation forms.

Learn how to get support from Give Lively.

Learn how Stripe processes and displays tips to Give Lively made through Give Lively donation forms.

Wondering how your nonprofit can raise funds from institutional sources? Review our guide to the most common institutional funding sources for nonprofits.

Learn about how to get the support you need from Give Lively.

Administrations change, but our values and support of the LGBTQ+ community are unwavering.

Learn about the application process to become a Give Lively member.

After tragedy, a family builds a support network for young people with type 1 diabetes.

We are inspired by the work these three nonprofits are doing to support teachers across the country.

Learn about the integrations Give Lively supports, including Salesforce.

As a company and as individual employees, we support all people and the health of our one and only planet.

Looking for where to donate for Pride Month? These Give Lively member nonprofits are leading examples of breakthrough work in LGBTQ+ rights, community care and queer liberation.

Give Lively supports Apple Pay, Google Pay and Venmo in certain situations.

We do everything in our power to support fundraising tech that provides a successful and seamless fundraising experience throughout the year.

Get inspired by the work these organizations do to support the development and maintenance of public spaces and help people leave slums.

Get inspired by the work these organizations do to support the development and maintenance of public spaces and help people leave slums.

Donors who support nonprofits through digital fundraising technology powered by Give Lively can review and manage their donations through the Give Lively User Portal.

By nurturing donors of all types and means, you will ensure your nonprofit has a broad support system and the funding to continue your crucial work.

Team Fundraising provides a way for groups of people with shared values to make collective appeals to the generosity of others, all in support of your nonprofit.