Is this article for you? It covers services only available to Give Lively member nonprofits.
Is this article for you? It covers Salesforce integration services only available to Give Lively member nonprofits.

Test a Salesforce integration

What nonprofit admins need to know and do to integrate Give Lively with Salesforce.

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Before You Get Started

With the exception of brand new Salesforce orgs, we highly recommend that all member organizations go through our testing flow to connect a sandbox to our staging environment so that we can sync test donations to the org. This way, you have the chance to review our logic first-hand and make updates to any settings as needed before going live. This ensures a seamless integration in production.

Video Overview

Walkthrough

To see how data appears via sync, you can enter test donations. Here’s how: 

Testing the integration

  1. Check that the integration has successfully connected: 
    + Log in to the Nonprofit Admin Portal.
    + Click “Organization Settings” in the menu on the top of the page.
    + Click “Integrations” in the tab on the left.
    + Click the “Salesforce” button.
  2. Before mapping Give Lively Core Profile donations to an existing Salesforce Campaign, we advise that you review and customize a select few Donation/Opportunity record settings. To do this:
    + Log in to the Nonprofit Admin Portal.
    + Click “Organization Settings” in the menu on the top of the page.
    + Click “Integrations” in the tab on the left.
    + Click the “Salesforce” button.
    + Select "Data Mapping (Donations)”.
  3. Once the mapping settings are selected, you can create your own Give Lively campaigns and events within the test account.
  4. If you would like to see how donations will sync to Salesforce, navigate to one of your new Campaign Pages or Event Ticketing pages and make a test donation. You can use our test credit card number '4242 4242 4242 4242' alongside any name, valid future expiration date and security code.
  5. You can check to see if Opportunities successfully synced in Give Lively's Salesforce log section. You can also see any identified error messages.
  6. The Salesforce integration automatically syncs every hour at half past the hour (e.g. 1:30, 2:30 etc.), so you should see these Opportunities and Campaigns sync automatically. Any sync errors are reported in the donation sync logs, so feel free to make adjustments in your Salesforce settings to resolve them.
  7. If you would like the integration to sync sooner:
    + Click “Organization Settings” in the menu on the top of the page.
    + Click “Integrations” in the tab on the left.
    + Click the “Salesforce” button for the section dedicated to Salesforce.
    + Click the “Sync to Salesforce” button

Integrating with your production org

To finalize the integration on production, please follow these steps:

  1. Ensure that the connecting user has all of these permissions and settings enabled.
  2. Install the Give Lively for Salesforce app via this link.
  3. Log in to the Nonprofit Admin Portal and visit secure.givelively.org/salesforce.
  4. Click "Connect to Salesforce”.
  5. Once connected, our integration will sync every hour at half past the hour (e.g. 1:30, 2:30 etc.). To review sync logs and to control data mapping settings:
    + Within the Nonprofit Admin Portal, click “Organization Settings” in the menu on the top of the page.
    + Click “Integrations” in the tab on the left.
    + Click the “Salesforce” button for the section dedicated to Salesforce.
  6. Note that all historical Give Lively donations will sync into Salesforce once you enable the integration.

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