Our Support Team responds to support tickets and is available every business day via live chat from 9 a.m. - 7 p.m. ET and via email from 8 a.m. - 8 p.m. ET.

We have done our best to answer your questions here in the Resource Hub, but if the answers aren’t quite right or you can’t find them, our customer support team is standing by to help you. Due to the volume of requests, we are currently unable to accommodate support phone calls.

What's changed across three products, from screen reader support to a full widget redesign.

Full or partial refunds to your donors are possible through Stripe and PayPal.

To address questions and concerns that may arise relating to Give Lively’s Salesforce app, the Give Lively support team may ask you to grant temporary login access to your Salesforce org. Here’s how.

Learn about Ebony Lester, Customer Support Specialist at Give Lively.

Learn how we support our members.

Learn about Kirsten Bledsoe, Customer Support Lead at Give Lively

Learn about Julicia Roper, Technical Support Specialist at Give Lively.

Get inspired by the work these organizations do to ensure safe migration and support refugees.

In light of the team’s success, Give Lively is lowering our target response time from four hours to two hours, during normal operating hours.

Learn about Roderick Sang-Estevez, Senior Support Specialist at Give Lively.

Learn what payment methods international donors can use to donate.

Learn about Jamal Ferrell, Senior Customer Support Specialist at Give Lively.

Boo! Give Lively is fiendishly pleased with the launch of a new specialized subsidiary.

Learn about how Give Lively can help your organization hit fundraising goals.

Learn how an education nonprofit is building a dedicated donor community.

Learn why you may not receive the full refund for your Giving Basket donation.

For the third year in a row, Point of Pride has raised significant funds through Give Lively in support of transgender health.

A helpful overview of the new custom objects and fields of Give Lively’s Salesforce app. They allow greater access to Give Lively data without ever leaving Salesforce. Additionally, this new version of the app bundles a pair of permission sets that facilitate the process of granting access to users, and fully supports the syncing of donations from peer-to-peer and team fundraising pages.

Learn about why the Giving Basket check is not for the full value of the donations received.

In honor of National Youth Sports Week, learn about some Give Lively member nonprofits supported this year by Athletes Unlimited athletes!

A full look at whether and how a fiscal sponsor and its sponsored organizations can use Give Lively technology. Spoiler: They can!

Looking for where to donate for Disability Pride Month? These Give Lively member nonprofits are leading examples of breakthrough work in disability advocacy, inclusion and care.

Learn how to get support from Give Lively.

Looking for where to donate for Black History Month? These Give Lively member nonprofits are creating profound change through high-impact civil rights litigation, empowering the next generation of tech leaders, preserving vital cultural history and more.

Practical ways to inspire, support and engage fundraising teams.

Learn about Mike, Senior Account Manager (Memberships) at Give Lively.

To assist donors who file U.S. taxes, we provide easy and secure access to a full summary of the donations they made during that tax year to the nonprofit organizations that use our Give Lively fundraising platform. This article summarizes how to navigate the User Portal and make the most of your tax summary.

Understanding the full cost of fundraising is a pillar of responsible nonprofit management and financial stewardship.

A full example of a Team Fundraising page showing and explaining all of its elements.

Become familiar with the expanded view of on-screen data reports.

We are inspired by the work these five nonprofits are doing for people with autism.

Learn about how to get the support you need from Give Lively.

Administrations change, but our values and support of the LGBTQ+ community are unwavering.

We are inspired by the work these five nonprofits are doing for conservation.

In keeping with our commitment to fundraising technology that is free for nonprofits, our members have full access to this five-star, native Salesforce integration.

Get inspired by the work these organizations do to promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.

Learn how to connect a free API integration user with Give Lively’s Salesforce app.

This will help you understand the difference between Give Lively and the Give Lively Foundation, and see how donated money flows through them.