For Donors

Why can't I find a particular nonprofit organization?

If my friends choose to donate, do they have to share their contact information with nonprofits?

Help! I forgot my username and password for Small Token!

What happens when my friends click to donate to my registry?

Does Give Lively share my contact information with nonprofits?

Are donations made using a nonprofit's fundraising page tax deductible?

What is Small Token?

What is the Small Token Gift Registry?

Are donations made through a Peer-to-Peer Fundraising page tax deductible?

What is the difference of Small Token and Small Token Gift Registry?

Why should I donate with a bank account versus a credit card?

What is Plaid?

Which payment methods does Small Token accept?

I can't find my bank in Plaid to donate via ACH (bank account direct debit)

Are donations made through Small Token tax deductible?

Making donations anonymous to the public

How many nonprofits can I have in my Small Token Gift Registry?

What precautions are taken to protect my credit card information?

Do I have to send out my Small Token Gift Registry at once to everyone?

Can I update my Small Token Gift Registry once it is saved?

Help! I'm having problems making a donation.

How long does my Small Token Gift Registry stay saved?

How many people can I send my Small Token Gift Registry to?

Help! I'm having problems giving my donation via direct debit.

How can I get a refund for my donation?

How do I close my Give Lively or Small Token account?

Help! I accidentally signed up for a recurring donation rather than a one-time contribution.

How can I delete my saved payment method?

Will my name be shared with the nonprofit?

Did the nonprofit I donated to via a fundraising page receive the entire donation? Were any fees taken out?

When will my scheduled gift be delivered?

How do I know my donation went through?

Can I see a history of all my gifts?

When do nonprofits receive donations?

Support

Need help using our platform? Visit the Resource Hub.

Want to learn more about our company? Visit the FAQs.‍

Need technical support? Email support@givelively.org or chat with us.

For questions about nonprofit membership, email membership@givelively.org.

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